Northside Macarthur Clinic
Part of Ramsay Health Care

What You Can Expect From Our Health Care Professionals

As a patient of Ramsay Health Care you can expect to be treated with courtesy, dignity and respect. You will be given information about your diagnosis and treatment options; be involved in your treatment plan; have your carer/loved one (if you give your permission) involved in your plan; and have a team of health care professionals looking after you.

Individual and group therapy

Whilst in hospital you will have individual consultations with your psychiatrist and possibly a psychologist. The initial sessions will help them to understand you and they will ask about your treatment history, physical health, symptoms, lifestyle and relationships.

The group therapy program is an integral part of your treatment and you will spend a large component of your time in group.

Getting the most out of your hospital stay

To get the most out of your hospital stay you need to make a commitment to your treatment and be involved in your care. Learn about your diagnosis and any prescribed medication and give feedback to your unit manager about your treatment and the therapy team.

Your treating team

Our health care professionals are carefully selected and their credentials verified with the Australian Health Practitioner Regulation Agency (AHPRA).

Professional conduct

We have a professional Code of Conduct in line with the Australian Health Practitioner Regulation Agency (AHPRA).

OUR HEALTH CARE PROFESSIONALS ARE BOUND TO:

  • provide the best attainable psychiatric care for their patients
  • respect the privacy and dignity of every patient
  • maintain confidentiality of patients and their families
  • continue to develop, maintain and share their professional knowledge
  • always act in the patient's best interest and not misuse their position of influence.

Our health care professionals are also bound by their professional member organisations' ethical guidelines. These stipulate that members must not in any way take advantage of their patients and that the trust embodied in the health professional and patient relationship must be respected.

What to do if you feel something is not right

If you feel that something is not right the first step is to discuss it with your Unit Manager or a member of the nursing staff. Or if you prefer you may ask to speak to the Director of Clinical Services.

If you feel this has been unsatisfactory, you can write to the CEO c/- Northside Clinic, 2 Greenwich Road, Greenwich 2065. You will then be advised of the outcome and of your options for further action.

Alternatively you may write to: Healthcare Complaints Commission Locked Bag 18, Strawberry Hills NSW 2012. Phone: 02 9219 7444. FREECALL in NSW: 1800 043 159.

If you feel that professional boundaries have been crossed and you are concerned about a practitioner's conduct you may also contact the Australians Health Practitioner Regulation Agency (AHPRA): Phone 1300 419 495, lodge a notification online or visit www.ahpra.gov.au for more information.

All complaints to AHPRA are treated seriously and are fully investigated by male and female investigators trained to deal with complainants in a sensitive and confidential way.


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